Privacy Policy

1. Overview

UnreleasedAudio LLC (“we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use UnreleasedAudio websites, applications, and APIs (the “Service”).

This Policy applies to artists, labels, platform administrators, white-label operators, and visitors. If you use a white-label instance operated by another company, that operator may also process your data under their own policy.

2. Information we collect

Account & profile

• Name, email, password (stored hashed), phone, profile photo, roles, and label affiliations
• Two-factor authentication and login history (IP address, user agent, timestamps)

Distribution & royalties

• Release metadata, audio/video files, artwork, ISRC/UPC, credits, territories, and split configurations
• Tax forms (e.g., W-9, W-8BEN), legal name, address, and payout method details
• Royalty statements, invoices, and transaction records

Usage & technical

• Device and browser data, cookies, session identifiers, and approximate location derived from IP
• Smart-link visit analytics, support tickets, and in-app actions needed to operate the Service
• API tokens, webhook delivery logs, and security/rate-limit events

Payment

Payment card and wallet data are processed by Stripe, PayPal, or other processors; we receive limited tokens and billing metadata, not full card numbers.

3. How we use information

• Provide distribution, royalty accounting, billing, support, and platform features
• Authenticate users, prevent fraud, enforce policies, and protect DSP relationships
• Comply with tax, legal, and DSP reporting obligations
• Send service, security, and transactional communications
• Improve the Service through aggregated analytics (not sold as personal profiles)
• Market new features where permitted and with opt-out where required

4. Legal bases (EEA/UK)

Where GDPR applies, we rely on: contract performance (providing the Service); legitimate interests (security, fraud prevention, product improvement); legal obligation (tax and regulatory); and consent where required (e.g., certain marketing cookies).

5. Sharing & processors

We share data with service providers under contract, including cloud hosting, email, payment processors, analytics (where enabled), and DSP/delivery partners as needed to distribute Your Content. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition with appropriate safeguards.

We do not sell personal information for cross-context behavioral advertising as defined under California law.

6. International transfers

We may process data in the United States and other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Retention

We retain information while your account is active and as needed for royalties, tax records, dispute resolution, and legal compliance. Audio masters and statements may be retained for periods required by contracts and law even after account closure.

8. Security

We use administrative, technical, and organizational measures including encryption in transit, access controls, tenant isolation, and monitoring. No method of transmission or storage is 100% secure; report concerns to hello@unreleasedaudio.com.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent. California residents may have additional rights under CCPA/CPRA. EU/UK residents may lodge complaints with a supervisory authority.

Submit requests via hello@unreleasedaudio.com. We may verify identity before responding.

10. Cookies

We use essential cookies for authentication and security. Optional analytics or preference cookies, if used, will be described in-product. You can control cookies through browser settings; disabling essential cookies may limit functionality.

11. Children

The Service is not directed to children under 13 (or 16 where applicable). We do not knowingly collect data from children. Contact us to request deletion if you believe a child has provided personal information.

12. Changes

We may update this Policy by posting a revised version with a new “Last updated” date. Material changes may be communicated by email or in-product notice.

Contact: hello@unreleasedaudio.com.